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Customer Sales & Service Specialist - Central/Western QLD

Telstra - Charleville, QLD

Customer Service & Call Centre
Source: Outback Queensland Jobs


Do you want the flexibility to work from home providing exceptional customer service with all the equipment, training and support you need?

At Telstra, our customers are at the heart of everything we do. Our mission is to create a connected future so that everyone can thrive, and that's where you come in!

We are looking for passionate Customer Sales and Service Contact Centre Specialists located in Central/Western Queensland who are determined to deliver quality and cost-effective solutions to our customers through the recording of service orders and faults.

The role:

  • Deliver advice and activation of specialised IT products and services
  • Provide quality advice and detailed recordings of complex customer orders
  • Liaison with key stakeholders in the end to end order to activate process
  • Usage of multiple IT systems and workflows
  • Work in a fast-paced and challenging environment, with full support from your leader
  • Must be able to commit to working shifts spanning across 7am -7pm Monday - Friday

Who we look for:

  • We are looking for candidates located in Emerald, Longreach, Charleville, Mt Isa and surrounding areas
  • Computer skills are essential - the ability to use multiple systems at any one time
  • Written communication skills - allowing you to easily connect and develop rapport with others and drive customer satisfaction
  • The ability to think critically - we operate in a very public and high-risk platform which requires quick thinking and the ability to adapt
  • Ability to be adaptable to change
  • Sales and customer service experience / based roles is desirable
  • Computer skills are essential - the ability to use multiple systems at any one time

Why Telstra?

  • Flexibility - Ability to work from home
  • Fantastic team culture
  • Full training provided
  • Great career development prospects
  • Permanent/Full-time opportunity


If you have a real passion for delivering brilliant customer service, and would thrive as part of our fun, dedicated team - connect with us and apply!

Charleville, QLD

Customer Service & Call Centre


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